These Terms of Service ("Terms") govern any quote, booking, or service performed by Coastal King ("Coastal King," "we," "us," or "our") for window cleaning and holiday lighting in Palm Beach and Martin Counties, Florida. By requesting a quote, booking a service, or enrolling in a care plan, you ("you" or "the client") agree to these Terms.
Coastal King provides two services: residential window cleaning and custom holiday lighting installation, maintenance, and takedown. We do not perform gutter cleaning, pressure washing, or general handyman work, and nothing on our website or in a quote should be read as an offer of those services unless explicitly agreed to in writing.
We provide a fixed price after assessing your property, whether by phone, video, or an in-person visit. That price reflects the scope discussed at the time of the quote. If we discover a condition that falls outside that scope once we begin work — most commonly heavy hard water staining or damaged screens — we will point it out and get your approval before doing any additional work or adjusting the price. We do not add charges after the fact without your consent.
You're responsible for providing reasonable access to the areas being serviced, including gate codes, community access instructions, and securing pets during the visit. For most exterior work, you do not need to be present. If interior access is required and no one will be home, please make arrangements with us in advance.
Florida weather sometimes requires us to reschedule a visit for safety reasons — this is common for both window cleaning and rooftop or tree-based lighting installation. If we need to reschedule due to weather, we'll contact you as soon as possible to find the next available date at no additional cost.
We ask for reasonable advance notice if you need to cancel or reschedule an appointment. Repeated last-minute cancellations may affect your priority scheduling status or care plan eligibility. Specific notice windows and any applicable fees will be confirmed with you at the time of booking.
Care plans provide recurring window cleaning service on a bi-annual, quarterly, or monthly basis, along with any additional benefits described on our website at the time of enrollment (such as RainGuard technology or hard water removal on The Signature and The Estate). Care plans continue on a recurring basis until you cancel. You may cancel a care plan at any time by contacting us; cancellation will take effect at the end of the current billing or service cycle unless otherwise agreed.
Payment is due upon completion of service unless other arrangements have been made in advance, such as a deposit for larger holiday lighting installations. We accept the payment methods communicated to you at the time of booking. Late or returned payments may result in a hold on future scheduling until the balance is resolved.
We stand behind our work. If you're not satisfied with a completed window cleaning or holiday lighting service, let us know within a reasonable time after the visit and we will make it right. Our 7-day weather guarantee and RainGuard technology (where included in your plan) are described in more detail on our Window Cleaning page and apply as stated there.
Holiday lighting installations use commercial-grade lighting and are installed with attention to your property's electrical capacity and safety. You're responsible for informing us of any HOA or community restrictions on exterior displays. We are not responsible for damage caused by pre-existing electrical issues, roofing conditions, or landscaping not disclosed to us prior to installation. Takedown timing will be coordinated with you in advance.
Coastal King is insured for the work we perform, including ladder, rooftop, and tree-based access. We take care to protect your property, but we are not responsible for pre-existing damage, normal wear from ladder or foot traffic in landscaped areas, or issues arising from underlying conditions we were not made aware of (such as deteriorated roofing, siding, or window seals). To the fullest extent permitted by law, our liability for any claim related to our services is limited to the amount paid for the service giving rise to the claim.
The content on coastalking.com — including text, photos, and design — belongs to Coastal King and may not be copied or reused without permission. We aim to keep information on this site accurate but do not guarantee it is error-free or current at all times.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
We may update these Terms from time to time. Changes will be posted on this page with a new effective date. Continuing to use our services after an update means you accept the revised Terms.
Coastal King
Email: hello@coastalking.com
Phone: (561) 679-9022
Serving: Palm Beach & Martin Counties, Florida
This page was prepared as a general starting point for Coastal King and does not constitute legal advice. In particular, the cancellation notice window, any cancellation fees, deposit requirements, and liability limits should be reviewed and confirmed against your actual business practices. We'd recommend having a licensed Florida attorney review these Terms, alongside the Privacy Policy, before they go live.
